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The meaning of logistics services

Abstract: According to the study of foreign logistics development trend, the introduction of a service-oriented logistics, introduction and development of the principle driving force, and put forward on service logistics Soft Environment.
Keywords: service-oriented logistics thinking

momentum since the 90s of last century a new world economic situation and make more new enterprises are facing challenges, continues to expand market coverage and increased competition, forcing enterprises to seek new momentum and a competitive weapon, entrepreneurs will once again focus on investment in logistics management, for the simple reason that they have this hope from the logistics management of land was a great benefit. However, managers are not satisfied with the cost reduction, and their eyes toward a higher goal: to become a logistics management enterprise strategic resources to give companies a new competitive logistics advantage. This is reflected in the development of modern logistics the most significant features, namely: service-oriented. Services, logistics has become a new area of research of logistics, but also new ideas for development of enterprise management. Chinese papers League finishing.

service-oriented logistics services, logistics

content is to meet consumer demand as the goal, the organization of the rational flow of goods. Specifically, to procurement of goods, transportation, storage, processing, sorting, distribution, sale, and information combine to select the best way and the path to the lowest cost and minimum risk, quality, quantity in a timely manner from the supply side of goods shipped to the demand side, to provide consumers with functional, integrated and comprehensive services. This is a series of coordinated activities, these coordinating activities and Logistics services include: forecasting demand, planning business service capabilities, analysis of customer requirements, identify service delivery programs, organizations ability to service network, coordinate transfer process. Service logistics service enterprises can not be simply interpreted as the logistics, it can also exist in the products businesses. As competition intensifies, service logistics management in manufacturing enterprises play an increasingly important role.

principle of logistics services

enterprises must meet the needs of users, which has long been recognized by managers, but why do most enterprises are still not implemented it to the reactive changes ? The shackles of the traditional management thinking that we as a management credo is For them to become reactive enterprise, firms must develop to make their demands for each user to respond rapidly to the technology, rather than the inventory for production, or the roads required to make a set of customer response. Service Logistics is based on the principle of breaking the traditional confines of management, the management provides a new way of thinking.
these new principles are: to the interests of customers. The transfer of interest not only products, but also depends on the value of the interests of the delivery to meet the various requirements of each user level. Interests of the customer is valuable for the benefit of the customer to pay, can not give customers the benefit of any activities of no value. Different customers have different requirements, which vary greatly between customers and suppliers to establish a good relationship depends on constantly changing to meet the customers, a variety of needs. Each passing interest, there are two costs: economic costs and non-economic costs. Economic cost is the monetary value of products and services, non-economic cost is the relationship between the user and the supplier of the impact, such as waiting, uncertainty, disagreement, rework, complaints and so on. Quality is recognized by the customer, business success is to deliver the expected benefits of the user. Reactive organization to develop the network rather than system. While networks and systems are composed of many different elements, but their difference is the relationship between the elements, the system is based on the formation and role of a unified approach to the various elements of the overall combination of elements in the network connection between the form of With the changes in different circumstances. Reactive group of enterprises will constitute a network of many tactical units. The main task of corporate strategic planning is to determine the ability of the network should have the depth and breadth (including facilities, technology and tools in three areas.) Logistics management is the development, coordination of activities between tactical unit method, the goal is to maximize meet customer needs. Should not be limited the scope of the network itself, should also include external partners. the development of logistics services

consumers the power to expand the logistics function
as consumers, their traditional means of most of the logistics on foot or riding a bicycle. As the service economy in recent years, the development of some external environment has undergone tremendous change,[link widoczny dla zalogowanych], corresponding with the larger consumer lifestyle changes, the biggest change is the popularity of cars in the family, the use of car shopping has become the mainstream of consumer life today. In this context, the logistics function shared by the consumer trend of diversified and alternative show development of the logistics function. One of the specific form of the logistics function is to improve as consumers, showing alternative retail logistics functions (such as transportation, storage, etc.) the tendency, that is, the possible use of car shopping, consumers in expanding the scope of action at the same time, a number of commodities increase in home purchase, even before the need for home appliance retailers and distribution of goods can also be achieved and other large consumers to bear the object flow. In addition, consumers using car shopping as possible, have a greater impact on the retail industry, which is reflected in a large number of consumers shopping the realization that the establishment of a new retail store the transfer, that is, on the one hand, such as warehouse stores, hypermarkets and other new start large-scale retail development, on the other hand, led to the development of large shopping centers to the suburbs, which are on the logistics management had a profound impact.

the expansion of retail logistics function of the logistics function in the consumer replacement
development at the same time, as the seller of goods to retailers, the logistics function is not only not been weakened, but the scope of logistics activities expanded, which is prominently reflected in the food industry. From the current situation in developed countries, has emerged in the food industry and distribution of goods or by the menu of vegetables and other new home of the logistics and distribution activities. This event was originally home delivery by a local restaurant or food shop for direct sales through the store, but now unified into a large-scale retailers, logistics strategy. In addition, this strategy should be seen not in the logistics of goods