john4525
Cały czas gada!
Dołączył: 25 Sty 2011
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Skąd: England
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 Wysłany: Pon 3:36, 28 Mar 2011 Temat postu: s level of caring through concerted effort |
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yilai:
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physically ship your products
es. However, as we move from competency to courtesy to caring, several interesting dynamics occur. First, the ability to train people becomes more difficult. It is much easier to train people to be competent than it is to train them to be caring. While it is possible to improve a person’s level of caring through concerted effort, I generally recommend hiring people who have an inherent ability to care and be courteous, and then train them on what they need to be competent.Secondly, these are not of equal importance in creating service excellence and delighted customers. In fact, courtesy and caring can overcome incompetence, poor processes [link widoczny dla zalogowanych], and bad facilities in many cases. Incompetence can lead to dissatisfaction, but competence by itself rarely creates a memorable experience. Creating a memorable experience usually comes down to courtesy and caring in most businesses with the exception of healthcare related businesses. In healthcare [link widoczny dla zalogowanych], caring is usually the difference between a patient or family being satisfied and having an exceptional experience.In a study of lawsuits brought against medical practices [link widoczny dla zalogowanych], it was found that the propensity to sue had nothing to do with the perceived competence of the provider and very little to do with the courteou
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