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Wysłany: Pon 7:47, 25 Kwi 2011
Temat postu: Cheap Sunglasses1Learning The Terms Of The Call Ce
raveyard shift is work schedule from 10 pm until 6 am.
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* TSR or tech support (tech support team representative) facilitates troubleshooting with tel, cable and internet products and services trying to resolve problems on the tel to discourage unwanted service calls.
* CSR (customer service representative) or “agent” interacts with customers to cater details responding to answers concerning the products and also to deal with and repair grumbles.
* High advantage (agents accessible) tin be a time where there's not so many calls coming in.
* Dress down or fortuitous daytime is an American affair custom which is adjusted by call hearts where employees enjoy a semi-reprieve from constrictions of a formal wear code.
* Floorwalkers, formally called floor support, are representatives that “walk the ground,” assisting other representatives in circumstance of questions, “sup calls” (callers that demand a supervisor) and overbreaks or long handle time.
* Stations are cubicles or microcomputer units namely the agents work on.
* Sup/TL for a supervisor or simply a crew lead
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* Team is a element inside the Production Floor where agents interact to obtain team scores and operation metrics.
* Floor is the creation space (sea of cubicles) where call calls are obtained.
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* ACW/NR namely the amount of period spent without talking to an individual asks without talking apt a buyer.
* FCR could be the proportion of calls which can be entirely care for the customer’s problem (when the customer does not call back almost the same problem for a characteristic time, it can be regarded a nice resolution or FCR
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